文:王雁 — 2015-7-1 11:48:47

Can we have it all? - 工作母亲的困境

  工作家庭的平衡是每个职场人每天都必须面对的命题,对于职业女性更是巨大的挑战。在事业上努力的女人往往被人们认为是“女强人”,很难同时又是完美的妻子和负责任的母亲。在母亲节即将到来之际,这篇文章就是来讲讲NGO的人才管理和人性化的机构文化。
 
  “你现在有空么?我想给你打个电话商量点事可以吗?”
 
  十点半的时候,成都办公室的同事许婧发来信息。
 
  怎么这么隆重?!
 
  我下意识的想到她个人可能有什么困难,否则不会这么正式的说话。她隶属于运营部门,如果是工作上有问题,通常都是直接拿起电话就拨打我的号码或者直接在线抛过来问题交流,并不会这样委婉。甚至很多时候,针对一项工作的管理措施如何修订我们会争执的面红耳赤。
 
  想妈&想宝
 
  许婧,女,已婚且育有一子1岁多,小名想想,我们也称她为想妈。想妈2010年硕士毕业后加入山水,从入职期间的项目助理到现在的项目办负责人,每一件事都做的很认真。想妈今年30出头。从某种意义上讲,她代表了我们NGO中的一类人。30岁上下的人,往往都是面临上有老下有小的局面,有的要组建家庭,有的要养育后代,还有要面临难以避免的买房买车现实的压力。据统计,我们机构人员平均年龄33.1岁。早在几年前我们就观察到30多岁是个特别的年龄阶段,是辞职的高发期。男性有压力毋庸置疑,在教育水平与收入匹配层面,选择其他行业可获得的薪酬远远高于我们这一行。对职业女性来讲,同样也难以平衡关照家庭与完成工作的双向需求。
 
  “我有件事,想跟你商量下”,电话中,她吞吞吐吐。
 
  “啊,你不是要辞职吧?”,我半开玩笑地说。
 
  “不是不是!”她连忙解释。“但是我也是觉得难以启齿,不知道怎么跟你开口好。”话筒里她的声音有些疲倦,还有一丝丝的鼻音。
 
  “你说嘛,不是辞职的事儿都不是大事儿,呵呵。”我依然用半开玩笑的口音跟她说话,我听出她很焦虑,甚至感觉她快要哭出来了。
 
  “是这样的,我姥爷突然病重,我爸爸妈妈都回家照顾去了。而且刚刚得知我姥爷一时半会还离不开人,我爸妈估计还得照顾一段时间。现在的困难是孩子一下没人照顾了,我家阿杜公司刚刚起步,孩子的事儿都交给他也不靠谱,我能不能这段时间,这段时间。。。。”
 
  话说到这里,她又停住了。
 
  “你是想申请在家工作是吗?”
 
  “嗯,差不多就是这个意思,我跟唐老师说了这个情况,他也表示理解。但是因为我前面家里的事休假也多,他让我跟你商量下有没有最合理的解决方案。我也没想好怎么样最好。。。工资什么的都可以扣,没关系的!我还是每周会去办公室几次,把要在办公室处理的工作做好。其他的工作我保证不会受影响的。我就是觉得我总是这样特殊化处理,是不是给大家带来太多不好的影响?!”
 
  “嗯,在与直接领导商量妥当之后,是可以选择在家办公的,没问题,我们有这个政策的。你写邮件向直接主管唐老师申请并安排好手中的工作,如果需要分担要及时说,不要影响他人工作的进度。至于工资是否要扣,等你提交工作日志和完成的工作量再来判断吧。”我安抚她。“至于对其他人的影响,你倒不用担心,反过来说,大家也看到山水是如何对待有特殊情况的员工,我们每个人都有可能遭遇类似的问题,这对大家来说也是好消息,不会因为家里有什么事,机构就把员工解雇了呀。”
 
  从许婧怀上想想的时候,就意味着她进入了平衡工作与生活的阶段。她整个孕期都不太顺利,在家躺了几个月。那段时间,她一直处于半工作半休息的状态。在团队的支持下,她将近大半年的时间一直在家办公。而她自己坦言,因对这个集体怀有无限的热爱,不想放弃工作,只能用后面更加努力的行动来回报团队。事实上她已用行动证明自己,我们成都办公室原来还有一个姑娘协助处理项目的行政与财务事务,姑娘叫罗罗。罗罗热爱自然教育的工作,后来择机加入了自然学堂团队。于是许婧用NGOer特有的八爪鱼的精神,除了项目流程管理,还主动承担了办公室所有的事务。
 
  “谢谢!真的太不好意思了。”
 
  “嗨,咱不是天天讨论如何改进管理么,管理上我们要向Google学习。你不要焦虑嘛,先好好照顾家里的事。你写一个邮件抄送相关部门的同事,让大家知晓你的情况。后面如果又有其他变化,我们再根据实际情况看如何调整。”我又以调侃的语气跟她聊了一会才挂电话。
 
  如何平衡效率与人性,是个难题。从各种管理的书籍中学到,唯有真心尊重人才,了解并照顾他们的需求,才是好的管理。机构靠制度来安身立命,但执行文化应该是软的,而非硬邦邦的不可调和的。建设“机构文化”这部分的时候,靠的往往是激发人性中的仁慈,给予信任才有可能为机构长远发展创造出最大的效益。
 
  从我们机构的工作来看,无论项目还是人力资源管理,背后涉及的都是不同的人。这些来自不同的教育、文化背景的人要一起工作,面对庞大的环境和生态的话题,大家有各自不同的视角、经验、想法,有不同的思考与交流习惯,这中间必然产生许多需要人协调的事务。
 
  管理大师德鲁克也强调“企业或事业唯一的真正资源是人。管理就是充分开发人力资源以做好工作。”可是,知易行难,这是老话了。
 
  山水是个本土的机构,和洋牌的国际大机构相比,其实没有竞争力可言。我曾经在国际机构工作的时候,一个助理的岗位能收到几百份简历,而我们山水成立初期,一个项目官员的岗位,也就寥寥几人投递简历。不要说如何“开发人力资源”,光是找到合适的人,就让我们脑仁疼了很久。
 
  招不到人,我们从培养志愿者、研修生开始,给自己也给行业培养人才。无论是环境生态相关背景刚毕业的学生,还是希望从其他行业转到保护的领域,都是受欢迎的。一年期的野外项目,有一周的封闭培训,从生态、环境经济、传播等领域的大师来给讲课,到实用性超强的项目设计与执行的逻辑框架、项目预算与管理的小窍门;再到设立研修的主题,参与野外实践。一年中有欢笑也有泪水,中途退出的也不在少数。痛苦是人成长的阶梯,经历过苦闷彷徨后,留下来的往往都能独立开展工作。从第一届研修生结束,我们就再也不愁招不到人手。山水到目前为止,全职员工37人,其中有17人供职满五年,占45%。
 
  在生态保护行业中,如何开展工作很多时候没有什么成熟案例可循。大家都在学习过程中,对一些新的问题,往往是管理层与团队一起参与式讨论,尊重团队成员的智慧与经验,让能干的人来挑头,过程中允许试错,也会因人设岗。
 
  对待机构员工的不同阶段、不同层次的需求,除了正常的福利、培训与学习、职业晋升机会、薪资调整政策逐渐加强外,我们还想办法解决员工的个别困难,但都逐一制度化,而非偏向某一个人或特殊群体。我们用非限定资金建立“小额无息借款”给员工解决家庭急用,设立“共好奖学金”给想继续求学的员工提供奖学金的申请机会;我们鼓励想成立自己机构的员工大胆创业,并提供注册资金及分享山水资源。等等。
 
  在山水,管理要做的事,是选择适当的人,放在适当的岗位上,支持并激励他们,让员工的成长推动机构的成长。而管理总是难以做到完美,各种问题层出不穷,我们只是基于共同的使命与价值观,基于成员之间的信任与理解,大家在前进的路上磨合的还算顺利。
 
  文:山水自然保护中心 王雁
 
 
 
 
 
  本文为山水自然保护中心原创,谢绝转载,如有需要,请联系我们。
 
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山水自然保护中心于2007年建立。我们通过观察、记录和研究自然,寻找和当地的守护者一起保护自然的方式。我们在中国生物多样性最丰富的三江源、西南山地及澜沧江区域(青海、云南、四川、甘肃、陕西)开展保护工作。

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